PDF Version DemoSecond-attempt candidates are the most honest judges of study material, and they keep choosing ActualPDF. The Avaya ACSS Small and Medium Enterprise (SME) Communications package offers 103 verified 3000.2 practice questions for people who want the next attempt to be the last.
Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000.2 |
| Real Exam Qty: | 65–103 |
| Passing Score: | Not publicly disclosed by Avaya |
| Related Certifications: | Avaya IP Office Platform Certifications Avaya Certified Implementation Specialist (ACIS) – SME Communications |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Exam Duration: | 90 minutes |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya IP Office Implementation and Maintenance Training Avaya ACSS SME Communications Official Course |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Proctored onsite at Pearson VUE test centers or online proctored exam |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya IP Office and SME solutions and official Avaya training are strongly recommended |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - System Configuration and Licensing - IP Office Server and Software Installation - User, Extension and Trunk Setup |
| Topic 2: SME Communications Solution Architecture | 25% | - Avaya Aura SME Solution Components - Network and System Requirements - Avaya IP Office Platform Overview |
| Topic 3: Troubleshooting | 15% | - Common Voice and Connectivity Issues - Application and Service Recovery - Fault Isolation and Log Analysis |
| Topic 4: Maintenance and Administration | 15% | - Backup, Restore and Software Upgrades - Security and Access Management - System Monitoring and Diagnostics |
| Topic 5: Applications and Features | 20% | - Mobility and Collaboration Tools - Contact Center Basic Features - Voice Mail and Messaging |
3000.2 Exam FAQ: Before You Book Your Seat
Avaya ACSS Small and Medium Enterprise (SME) Communications is an official Avaya exam, listed under exam code 3000.2. A passing result earns you the Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications certification at the Specialist level. It also ties into Avaya Certified Implementation Specialist (ACIS) – SME Communications, Avaya IP Office Platform Certifications, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 65–103 questions inside 90 minutes on the Avaya ACSS Small and Medium Enterprise (SME) Communications exam. That pace punishes hesitation, so rehearse it: the ActualPDF software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
Passing Avaya ACSS Small and Medium Enterprise (SME) Communications requires Not publicly disclosed by Avaya, and the official registration fee is $125 USD. Retakes charge the full $125 USD again, which is why experienced candidates treat preparation as the cheaper exam fee. Verify your readiness with repeated ActualPDF practice scores above the requirement before you commit to a date.
No mandatory prerequisites; hands-on experience with Avaya IP Office and SME solutions and official Avaya training are strongly recommended
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Registration for Avaya ACSS Small and Medium Enterprise (SME) Communications goes through the official channels listed here.
When you schedule, note that the exam is delivered Proctored onsite at Pearson VUE test centers or online proctored exam.
Avaya recommends the following training for Avaya ACSS Small and Medium Enterprise (SME) Communications candidates.
- Avaya IP Office Implementation and Maintenance Training
- Avaya ACSS SME Communications Official Course
Follow any course with the 103 practice questions in the ActualPDF 3000.2 package; the software engine will even remind you which mistakes need another round.
Yes. ActualPDF provides a free download demo of the Avaya ACSS Small and Medium Enterprise (SME) Communications material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the Avaya ACSS Small and Medium Enterprise (SME) Communications exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, which works 7/24 and normally replies within two hours. Installation is unlimited across your computers.
The Avaya ACSS Small and Medium Enterprise (SME) Communications syllabus spans 5 domains, led by Installation and Configuration (25%), Troubleshooting (15%), and SME Communications Solution Architecture (25%). The complete topic list is published above; candidates who study the map first rarely get lost later.
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)
- A. IPOCCR Management Service
- B. IPOCCR Database component
- C. IPOCCR Physical Wallboard Service
- D. IPOCCR Data Analyzer Service
- E. IPOCCR Real Time Calculation Service
If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)
- A. Embedded Voicemail code is set.
- B. Updated prompts are needed on the flash card.
- C. Configure Dial By Name action off Auto Attendant.
- D. Add names to the system directory.
- E. Users need to record their names.
A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)
- A. a current Network Assessment
- B. an IP Office Monitor trace with H.323 options enabled
- C. a packet sniffing trace
- D. an IP Office Monitor trace with Real Time Audio trace options enabled
- E. an IP Office Monitor trace with AVRIP options enabled
CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?
- A. The agents monitored by CCR can only be in one group.
- B. Collective groups are not supported for CCR.
- C. All agents in a CCR group need to have the same set type.
- D. CCR must pull data from the highest numbered group of which the agent is a member.
- E. Queuing groups are not supported for CCR.
Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)
- A. User must be a member of a hunt group.
- B. CCR Agent must be checked on the user's Supervisor tab.
- C. A valid CCR Agent license must be installed in the IP Office configuration.
- D. Force Account Code must be checked on the user's Supervisor tab.
- E. Forced Login Code must be entered on the user's Supervisor tab.
