Avaya 3000.2 Actual PDF : ACSS Small and Medium Enterprise (SME) Communications

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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A) IPOCCR Management Service
B) IPOCCR Database component
C) IPOCCR Physical Wallboard Service
D) IPOCCR Data Analyzer Service
E) IPOCCR Real Time Calculation Service

2. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)

A) Embedded Voicemail code is set.
B) Updated prompts are needed on the flash card.
C) Configure Dial By Name action off Auto Attendant.
D) Add names to the system directory.
E) Users need to record their names.

3. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) a current Network Assessment
B) an IP Office Monitor trace with H.323 options enabled
C) a packet sniffing trace
D) an IP Office Monitor trace with Real Time Audio trace options enabled
E) an IP Office Monitor trace with AVRIP options enabled

4. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) The agents monitored by CCR can only be in one group.
B) Collective groups are not supported for CCR.
C) All agents in a CCR group need to have the same set type.
D) CCR must pull data from the highest numbered group of which the agent is a member.
E) Queuing groups are not supported for CCR.

5. Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)

A) User must be a member of a hunt group.
B) CCR Agent must be checked on the user's Supervisor tab.
C) A valid CCR Agent license must be installed in the IP Office configuration.
D) Force Account Code must be checked on the user's Supervisor tab.
E) Forced Login Code must be entered on the user's Supervisor tab.

Solutions: