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Troubleshooting
About 25% of the entire content validates the professionals’ understanding of the following procedures:
- Diagnosing SIP signaling as well as video/audio quality issues with the usage of codec information, packet captures, and call statistics;
- Interpreting the WebRTC video/audio quality related to CMS call flows, with the use of packet captures, codec information, and call statistics.
- Describing the implementation of back up and system upgrades on CMS and Cisco Meeting Management;
- Interpreting the notifications pane and retrieving the log files for Cisco Meeting Management;
- Troubleshooting CMS configurations using SFTP Files, API access on the web interface, and WebAdmin Logs;
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Cisco 300-825 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Conferencing Architecture | 20% | - Describe on-premises, cloud, and hybrid conferencing solutions - Explain integration with third-party systems - Explain collaboration architecture topology and call flows - Describe external access solutions including B2B and WebRTC |
| Topic 2: Installation and Configuration | 30% | - Install and deploy Cisco Meeting Server - Configure single combined and scalable/resilient deployments - Deploy and configure Cisco Meeting Management - Set up external WebRTC access via Expressway - Understand TLS certificate requirements - Configure recording and streaming features |
| Topic 3: Integration | 25% | - Integrate with Microsoft Skype for Business - Connect with Cisco Expressway as neighbor zone - Integrate TMS with endpoints and scheduling systems - Integrate with Cisco Unified Communications Manager via SIP trunks - Deploy and configure Cisco TelePresence Management Suite |
| Topic 4: Maintenance and Troubleshooting | 25% | - Analyze logs and monitoring tools - Resolve certificate and authentication problems - Troubleshoot call signaling and media issues - Diagnose integration and connectivity faults - Perform backup and system upgrades |
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