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ITIL ITIL-4-Transition Deutsch Exam Syllabus Topics:

Topic	Details
Topic 1	Drive Stakeholder Value: Here, the ITIL v3 professionals will understand how to design customer journeys and shape demand for IT services. They will also learn how to define service offerings, onboard and offboard customers and users, and ensure continual value co-creation through service consumption and provisioning.
Topic 2	High-Velocity IT: The ITIL-4-Transition exam candidates need to understand the high-velocity nature of the digital enterprise and the demands it places on IT. This includes grasping the digital product lifecycle within the ITIL 'operating model' and the importance of the ITIL guiding principles for delivering high-velocity IT.
Topic 3	Direct, Plan, and Improve: The topic covers the principles and methods of direction, planning, and improvement within the context of the SVS. ITIL v3 professionals will learn about the integration of GRC and how to use Communication and Organizational Change Management for direction, planning, and improvement.
Topic 4	ITIL 4 Foundation: This topic covers the fundamental concepts of service management, including the ITIL guiding principles, the four dimensions of service management, and the ITIL service value system. ITIL v3 professionals will need to understand how these concepts interconnect to form the basis of IT service management.
Topic 5	Create, Deliver, and Support: The section involves understanding how to create, deliver, and support IT services. PeopleCert ITIL v3 professionals will learn how to plan and build a service value stream, as well as how to contribute to the creation, delivery, and support of services across the Service Value System (SVS) and value streams.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-mp-transition-2709

ITIL 4 Managing Professional Transition (ITIL-4-Transition Deutsch Version) Sample Questions:

Question #1

Worin besteht der Unterschied zwischen Incident-Management- und Service-Desk-Praktiken?

A. Das Incident-Management verwaltet Serviceunterbrechungen; der Service Desk überwacht die erreichte Servicequalität.
B. Das Incident-Management behebt Probleme; der Service Desk untersucht die zugrunde liegenden Ursachen von Problemen
C. Das Störungsmanagement stellt den Servicebetrieb wieder her; der Service Desk stellt die Kommunikation mit den Benutzern sicher.
D. Das Incident-Management löst komplexe Probleme; der Service Desk löst einfachere Probleme

Reveal Solution Discussion 0

Correct Answer: C 🗳️