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HP HP2-E14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HPE Service Value Proposition | - Risk mitigation and SLA alignment - Reducing total cost of ownership (TCO) - Improving IT operational efficiency |
| Service Sales Fundamentals | - Positioning services within solution sales - Identifying customer business needs - Value-based selling principles |
| Customer Lifecycle and Engagement | - Customer retention and expansion opportunities - Renewals and contract lifecycle management - Pre-sales engagement strategies |
| Selling Process and Methodology | - Proposal and solution positioning - Objection handling and closing techniques - Opportunity qualification |
| HPE Services Portfolio Overview | - Managed services and outsourcing offerings - Consulting and professional services overview - HPE support and maintenance services |
