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HP HP2-B119 Exam Syllabus Topics:

Section	Objectives
Topic 1: HP Printing Portfolio Overview	- HP Print hardware solutions 1. Office printers and MFPs 2. Enterprise printing devices - Print ecosystem and services 1. HP software and print management tools 2. Device lifecycle management
Topic 2: Customer Needs and Solution Selling	- Value-based selling approach 1. Business outcome alignment 2. ROI-driven proposals - Identifying customer requirements 1. Workflow optimization opportunities 2. Print environment assessment
Topic 3: Print Security and Compliance	- Device security 1. Secure print workflows 2. Firmware protection - Regulatory compliance 1. Industry compliance standards 2. Data protection considerations
Topic 4: Managed Print Services (MPS)	- Service delivery models 1. Usage-based billing models 2. Contract-based print services - MPS value proposition 1. Security and compliance 2. Cost optimization
Topic 5: Competitive Positioning	- Market comparison awareness 1. Key competitors in print industry 2. Positioning HP MPS advantages - HP differentiation 1. Security features 2. Sustainability initiatives

HP Selling HP EMEA pMPS Sample Questions:

1. Which property ensures that HP toner provides the best possible print quality in an HP LaserJet printing device?

A) particles resistant to crushing
B) smaller uniform particle size
C) varying particle sizes
D) resistance to build up of static

2. What key information is available within the HP Service Portal? (Select two.)

A) rebate and commission information
B) invoice information on partner or customer by revenue and profit
C) Skype and MSN free dial-up service to the HP Premium Hotline
D) contract details
E) usage reporting (only when remote monitoring is available; page counts by color, paper size)

3. What is HP Capture and Route?

A) a highly secure fleet management solution
B) a versatile server-based device driver
C) an MFP-based capture solution
D) a highly scalable capture to workflow solution

4. Which product is an HP imaging and printing management solution?

A) HP Web Jetadmin
B) HP Managed Print Services
C) HP ePrint
D) HP PCL 6

5. What is HP Digital Sending Software?

A) cloud-based digital sending functionality
B) digital sending functionality that is embedded in an HP MFP scanner
C) digital sending functionality that includes TWAIN scanning
D) server-based digital sending functionality

Solutions:

Question # 1
Answer: B

Question # 2
Answer: D,E

Question # 3
Answer: D

Question # 4
Answer: A

Question # 5
Answer: D