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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Integration and Communication | - Communication Channels
|
| Reporting and Analytics | - Service Reporting
|
| Master Data and Configuration | - System Configuration
|
| Service Processes | - Service Order Processing
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.
A) Work Center
B) User
C) Access context
D) Business role
2. Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?
A) Fine-Tuning
B) Configuration and User Management
C) Scoping
D) Activity List
3. Which of the following tasks can you perform using the fine-tuning activity for service processing? Note:
There are 2 correct answers to this question.
A) Disable the profanity check for outbound responses
B) Create or delete custom channels
C) Manage business tasks for employee support
D) Assign tickets to the last processor
4. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.
A) Broadcast e-mails to a group of individuals
B) Create service tickets from inbound e-mails
C) Route unkown sender e-mails to a common inbox
D) Create activities from inbound e-mails
5. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?
A) Code list restriction
B) Fine-tuning activities
C) Scoping option
D) Workflow rule
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: C | Question # 3 Answer: A,C | Question # 4 Answer: B,C | Question # 5 Answer: C |
