Avaya 6201.1 Actual PDF : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the Skill whisper announcement before call: is delivered
B) by the flashing skill button on the telephone set
C) by the telephone display (a = Originator Name to VDN)
D) by the VDN of Origin announcement before call is delivered

2. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) display variables
B) Monitor variables
C) List trace variables
D) list usage variable

3. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS records the call at the start of the call, and CMS records the call at the end.
B) BCMS holds data longer than CMS
C) BCMS will not collect data if the link to the CMS is down.
D) CMS records the call at the start of the call, and BCMS records the calf at the end

4. What is the term of an extension that routes calls to specific vector?

A) Vector Routing Number (VRN)
B) Routing Directory Number (RDN)
C) Hunt Group Number (HGN)
D) Vector Directory Number (VDN)

5. Which program is a custom application on the CMS?

A) Alarm Origination Manager
B) Avaya Visual Vectors Client
C) High Availability Admin Sync
D) Avaya Supervisor

Solutions: