Novell 50-658 Actual PDF : Service and support

Novell 50-658 Actual PDF
  • Exam Code: 50-658
  • Exam Name: Service and support
  • Updated: Jul 27, 2026
  • Q & A: 174 Questions and Answers
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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Novell Enterprise Products Support- Directory Services
  • 1. Novell eDirectory support and troubleshooting
    • 2. Identity management fundamentals
      - Infrastructure Services
      • 1. Network service configuration and maintenance
        • 2. Open Enterprise Server support concepts
          Security and Access Management- Access control systems
          • 1. Authentication and authorization troubleshooting
            • 2. Novell Access Manager concepts
              General Troubleshooting and Support Skills- Support Processes
              • 1. Escalation procedures
                • 2. Technical support workflows
                  - Problem Diagnosis
                  • 1. System monitoring and diagnostics
                    • 2. Incident analysis and resolution methodology
                      Client and Systems Management- Endpoint Management
                      • 1. ZENworks configuration management
                        • 2. ZENworks asset management basics
                          Messaging and Collaboration- GroupWise Support
                          • 1. GroupWise administration and troubleshooting

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